Last updated: April 13, 2026
Due to the nature of our DIY kits and handmade products, all sales are final. We do not accept returns, exchanges, or issue refunds on any orders.
We encourage you to review all product details, photos, and descriptions carefully before placing your order.
If your order arrives damaged, defective, or with missing pieces, please contact us within 7 days of delivery at shophardcandyskull@gmail.com with:
We'll review your claim and work with you to make it right — whether that's sending replacement parts or a new kit at no extra cost.
If you received the wrong item, please email us within 7 days of delivery with your order number and a photo of what you received. We'll ship the correct item to you as quickly as possible.
Hit us up anytime at shophardcandyskull@gmail.com or through our contact page. We're here to help! 💀